Help center
How MarocBox works
Pick the guide that matches you. Each one walks through the daily flow with screenshots, tips, and direct links into the app. New on the team? Read your role's guide before your first shift.
🛍
I'm a customer
How to order from any UK shop and have it delivered to your address in Morocco.
- Paste a product link
- See the all-in MAD price + carrier options
- Track your parcel from UK to your door
Read the guide →
📦
I work at the warehouse
Daily warehouse routine: unpack inbound retailer parcels, demerge into customer parcels, print labels, hand to couriers.
- Demerge inbound retailer parcels
- Print Morocco-bound labels
- Bulk-enter tracking numbers
Read the guide →
🛠
I'm operations staff
Handle the procurement queue: validate high-value orders, place batch orders at retailers, handle the rare failure recovery.
- Approve high-value orders
- Place daily procurement batches
- Recover failed retailer orders
Read the guide →
📊
I'm the owner
Strategic view: dashboard KPIs, trends, financial reports, discount codes, settings, team management.
- Read the dashboard at a glance
- Pull monthly reports for the accountant
- Run promo + referral campaigns
Read the guide →
Other places to look
- Frequently asked questions — quick answers for customers
- Contact us — a real person responds in 24 working hours
- Terms & legal — service, privacy, refunds, customs